Privacy policy

At The Pumpkin Bear Studio your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [thepumpkinbearstudio.com] or purchase products from us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

We are The Pumpkin Bear Studio, a small business based in the UK that sells handmade Scrunchies and more. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

2. What Personal Data We Collect

When you visit our store or make a purchase, we may collect the following personal data:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify/third-party payment providers)
Purchase history
IP address, browser type, and device information (via cookies and analytics)

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you (order updates, customer service, etc.)
Improve our products and services
Comply with legal and tax obligations
Send marketing communications (if you opt-in)

4. Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Contract – To process your order and provide our services
Consent – For marketing communications (you can withdraw at any time)
Legal obligation – To retain certain records for tax and compliance purposes
Legitimate interest – To improve our store and customer experience

5. Sharing Your Data

We share your data with trusted third parties to help us operate our store:

Shopify – Our store platform
Payment processors – Such as Shopify Payments, PayPal, etc.
Delivery services – For shipping your orders
Analytics and marketing tools – Such as Google Analytics (for store performance)

We do not sell or rent your personal data.

6. International Data Transfers

Shopify and some of our service providers may store or process your data outside the UK or European Economic Area (EEA), including in Canada or the US. Shopify is certified under the EU-US Data Privacy Framework and takes appropriate safeguards to protect your data.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (e.g., for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:

The Pumpkin Bear Studio:
📧 Email: thepumpkinbearstudio@outlook.com

8. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations (e.g., tax laws require us to retain records for at least 6 years).

9. Cookies and Tracking

We use cookies to improve your browsing experience and understand site traffic. You can manage your cookie preferences through your browser settings.

For more information, please see our [Cookie Policy].

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reading their privacy policies separately.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

The Pumpkin Bear Studio:
📧 Email: thepumpkinbearstudio@outlook.com